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Creating an Exceptional Customer Experience – Jade King, 04-16-2018
Now, more than ever, it is essential to hire and train employees to provide exceptional customer service. Recognizing how important an intentional customer ...
The Art of Feedback – Jessica Turcotte, 04-02-2018
Feedback can be scary. It's hard to tell people what you think about them and equally hard to hear what they think about you. I personally used to spend ...
Networking In 2018 – Debbie Myres, 01-16-2018
There is no better place for women in the optical industry to network than the OWA. Networking is an art that too many people learn only after opportunities ...
How to Have an Awkward Conversation – Meg Klaers, inspired by the article "Straight Talk" in Mindful Magazine (April 2017 issue), 05-01-2017
Awwwkward . . . . . . .
Each day, we encounter situations when we feel the need to say something but because we fear we'll be judged, not liked or ...
Tips to Improve Your Presentation Skills – Deborah Lochli, 02-16-2017
From time to time I am called upon to make a presentation. In the past, my fear of speaking would get the best of me and I became somewhat paralyzed. ...
Seeking (and Finding) Your Mentor – Deb Lochli, 07-14-2016
I recall reading an article by Kaleigh Moore on how to go about finding a mentor. I believe most of us would like to have a mentor but not sure how ...
Communication – Susan Rose Ohneck, 04-19-2016
"Be Brave Enough to Start a Conversation That Matters" — Author Unknown
Only a rare few "drama" lovers enjoy confrontations. Most of us view ...
Workplace Etiquette – Yvette Plaza Leclerc, 04-04-2016
Have We Forgotten The Meaning of "Workplace Etiquette"?
It seems workplace etiquette is becoming just as casual as business casual Fridays. Have we ...
The Power of Connecting – Ann E. Englert, 04-16-2015
Industry buzz and the OWA Star Award events in NYC during Vision Expo provided the platform to exchange ideas on many topics. One of my favorites is ...
Help Along the Way – Charisse Toale, 08-01-2014
Helping and Mentoring. Both require a giver and a receiver, yet many times in life we have passed by opportunities to do both in a single event.
3 Tips for a Great Mentor Relationship – Deb Lochli, 05-01-2014
I recall once reading an article by Steve Cooper, contributor for Forbes Magazine. I've taken the liberty of paraphrasing his thoughts for you, hoping ...
Empathy – Maggie Sayers, 01-20-2014
We probably all know people, either at work or in our personal lives, who are really good listeners. No matter what kind of situation we are in, they ...
Feeling Left Out? – Amy Spiezio, 12-17-2013
Have a little down time during the holiday or looking for a good gift book for the workingwomen in your life? A new book on the market focuses on how ...
Time to Change, Time to De-Stress
Introduced by Mentoring Committee Member, Karen Michaelson
I have the pleasure of picking articles from the OWA One-Minute Mentor archives. Even though ...
What Does It Really Mean To Mentor In Today's World? – Sheila Haile, 05-15-2013
When I began to think about the topic of mentoring in today's world, I wondered . . . is mentoring the same thing for today's young women as it was for ...
Refunds: An Apology with Zeros – Katheryn Schramm, A Child's View, 09-17-2012
We've all done it. Worked hard to make a sale, secure a contract, or solicit new business, only to see it go terribly wrong. Lots of apologies, promises, ...
Tips for Networking – Amy Spiezio, Eyecare Business, 09-05-2012
Whether you're heading to Las Vegas to Vision Expo West or to the rotary meeting in your hometown, knowing how to network can help you make the best ...
Increasing Motivation – Audrey Pavia, 02-02-2012
It's hard for self-motivated beings to understand how others are not self-motivated. The truth is self-motivation is clearly a personality trait and ...
The Two Best Words to Say When a Patient Complains – Rebecca Johnson, 11-07-2011
I was recently presenting continuing education to a group of opticians in Eatontown, NJ when Martha, a hotel staff member who was assisting in getting ...
Time to Change, Time to De-Stress – Sandy Likes, 06-05-2008
Do you ever notice that after you talk with someone that your stress level is reduced or that it has increased? Great leaders are good at reducing stress ...
Five Actions to Build Trust – Sandy Likes, 04-22-2008
What can take a life time to build and takes only a moment to loose? Trust.
For people to have trust in you they must be able to depend on you, be ...
Effective Communication is More than Just Talking – Sandy Likes, 07-15-2007
Good communicators have the ability to get their ideas across to others so their needs are met. Whether it is closing a sale, getting the big promotion ...
Scheduling: 6 Ways to Solve the Slow-Schedule Puzzle – Donna Suter, 10-30-2006
Do you know how much income you lose every time there is an opening in your appointment book? If you did, you might find time to sit down with your telephone ...
Dealing with Angry Clients – Donna A. Suter, 07-31-2006
Everyone has a bad day once in a while. And your clients, unfortunately, are included in that group. How you deal with them while they are all worked ...
Interviewing Employees – Donna A. Suter, 07-16-2006
How do you spell frustration? PERSONNEL TURNOVER. The finding, keeping, and training of personnel is an on-going project for most businesses. Your favorite ...